Client Testimonials

  • LexiCode has been an excellent business partner over the years- they have been very receptive to our changing needs as we implemented the electronic medical record.

    Lynne Henderson, HIM Director Spartanburg Regional Medical Center

  • Cone Health has utilized Lexicode for many years assisting us with coder vacancies and backlogs in coding.  We have been very pleased with the responsiveness of the staff and the quality of the coding staff assigned to our accounts.  We have utilized inpatient, outpatient and ambulatory office practice coding staff over these years.  Having Lexicode as one of our coding partners during the ICD-10 transition has been very beneficial to us.

    Liz D. Smith, RHIA, CPHQ
    Executive Director, Health Information Management
    Cone Health – Greensboro, NC

  • Lexicode has been a very dependable coding partner for our HIM Department.  We have had a long-term working relationship with Lexicode that has been instrumental for us in sustaining a very effective coding function at the medical center.  I appreciate their flexibility and willingness to provide coding services to our HIM Department.    

    Eugene Jones, Jr. RHIA, MPA, JD
    Director, Health Information Management
    University of Maryland Medical Center

  • I have been doing business with Lexicode for 8 plus years for contracted coding services. They have top quality coders and work hard with the client to ensure the consultant is a fit for the organization. They stand behind their services and if there is ever a problem they do what it takes to ensure you are satisfied and the issue is resolved quickly. I will continue to do business with them as the industry moves towards ICD-10 and am confident they will be able to provide me with whatever support I need.

    Laurie Weyerstrass CCS, CPC
    Director Coding
    Health Information Management

  • A long partnership with Lexicode has been a significant and key contributor to our success. The relationship established between our HIM Department and Lexicode has carried us through vacancies, regulatory changes, and volume increases. The staff at Lexicode are trusted partners. They are reliable, accurate and provide outstanding customer service to our institution. No matter when or what our need, our account representatives are available and often spring into action on our behalf with the perfect plan to support us. This solid relationship was an integral part of our ICD-10 planning process and key to the overall success we have achieved thus far. I am often in a position to be asked what vendors I use in HIM and I proudly say Lexicode/Source HOV!

    Carol McDonald is the VP of Patient Financial Services at Albany Medical Center in Albany NY.

Customer Stories

LexiCode Urgent Care Provider

This Urgent Care company is a multi-state medical services provider located in the South, with more than 50 facilities offering convenient access to urgent care, primary care, family medicine, preventive and occupational healthcare, and specialty services that include pediatrics, joint and orthopedic care, sports medicine, cryosurgery, outpatient surgery and more.

Healthcare practitioners were tasked with assigning appropriate medical codes to their patient’s medical records during the patient encounter. They recognized the possibility of errors in these code assignments, since the providers are focused on patient care and do not have an in-depth knowledge of Evaluation and Management (E&M) coding guidelines. Errors in coding can result in underpayment, overpayment, or payment delays. The company wanted a partner that could provide them with coding experts who had the capability to provide expedited coding services

LexiCode Staffing Challenges

Due to the volume and size of this regional provider, locating and employing a sufficient number of credentialed coding resources was an ongoing challenge.

In addition, while utilizing an outside firm, the health system HIM department suffered from poor performance and quality issues relative to the resources provided by their current coding staffing firm

LexiCode Remote Coding

A Medical Center serving more than 100K patients each year was experiencing fluctuating high census periods and accompanying staff shortages.

In addition, the medical center was also seeking a remote auditing service to ensure they were maintaining coding compliance

LexiCode Auto Injury Solutions

An auto injury medical review solutions provider had concerns over the quality, turn around times and security of previous vendor in processing their “Demand Packages”.

Their administration was interested in a cost effective solution for their reverse coding claim needs that utilized AHIMA credentialed coders as well as improving on the performance security and infrastructure provided by the previous vendor.